Case study
CULTURE TRANSFORMATION
Transform Culture
Through Training
Case study
CULTURE TRANSFORMATION
Transforming Culture Through Training
Compass was consulted by each client to develop customized harassment and discrimination prevention training, moving beyond the traditional, ineffective “check the box” programs prevalent in U.S. workplaces.
Challenge
Compass clients experienced employee complaints and/or needed to adhere to compliance requirements. Each company faced unique challenges, including employees who would close rank during investigations, outdated policies, lack of workforce diversity, and on-line training, or training delivered by legal partners focused on litigation avoidance rather than culture change.
Process
Customized training was developed to transform or reinforce culture and values to rid the workplace of harassment and discrimination. Compass implemented the following strategies:
- Facilitated trainings with 25 or less participants to ensure emotionally-safe interactive training environments that encouraged participants to “be uncomfortable” and share experiences, perceptions, and differences.
- Included results from the EEOC Select Task Force on the Study of Harassment in the workplace, like bystander intervention training with a heavy focus on culture and core values.
- Equipped leaders and employees with information regarding federal, state, and local laws, plus their rights and obligations. Customized role playing and 1:1 partner exercises to showcase specific word choice responses. Leaders received additional training to explore leadership practices and to discuss additional responsibilities.
Sample Clients:
Chemical and gas distributor • Department of Defense contractor • Large hospital system
Life sciences organization • National financial banking network • Performing arts organizations
Small and large manufacturers • Tech firms • Various non profit organizations
Scope of Work
Customized training was developed to transform or reinforce culture and values to rid the workplace of harassment and discrimination. Compass implemented the following strategies:
Facilitated trainings with 25 or less participants to ensure emotionally-safe interactive training environments that encouraged participants to “be uncomfortable” and share experiences, perceptions, and differences.
Included results from the EEOC Select Task Force on the Study of Harassment in the workplace, like bystander intervention training with a heavy focus on culture and core values.
Equipped leaders and employees with information regarding federal, state, and local laws, plus their rights and obligations. Customized role playing and 1:1 partner exercises to showcase specific word choice responses. Leaders received additional training to explore leadership practices and to discuss additional responsibilities.
Results
As a result of workforces being equipped with knowledge and practice, the following outcomes occurred:
- Immediately following one training session, multiple employees identified a tragic abuse of power and sexual harassment. Compass conducted an extensive investigation resulting in the removal of a bad-acting leader.
- An African American employee, who had voiced discrimination concerns, reached out post-training to thank Compass for the changes in his co-workers’ behavior and his renewed comfort in the workplace.
- One client saw a significant increase in harassment reporting, which led to Compass performing an investigation resulting in two individuals being removed from the organization.
- For another client, the training uncovered misconceptions from previous online training and successfully deprogrammed the team’s thinking.
