Case study
Non-Profit Organizations

Guiding Treasured Community Resources

Compass was engaged by multiple non-profits to provide robust, comprehensive solutions that maximized available funds and results in a self-managed program upon project completion.


Each non-profit organization required human resources guidance such as compliance, training, performance management, talent acquisition, employee engagement, and/or general human resources support. While each organization was unique, their need for support, tools, and communication techniques to ensure compliant operations were consistent regardless of their mission and size. 


With each engagement, Compass collaborated with the organizational leaders to assess specific needs. Compass relied on their deep experience across multiple industries and continuously growing collection of best practices to develop custom solutions for each organization.

Sample Clients:

Animal Friends • Assemble • East End Cooperative Ministry • Familylinks

Grantmakers of Western Pennsylvania  • Greater Pittsburgh Arts Council

NEXTPittsburgh  • Pittsburgh Symphony Orchestra • PublicSource

Urban Impact • Verland  • Women and Girls Foundation

Scope of Work

Compass implemented the following strategies:

Created branded employee resource manuals incorporating the unique voice and perspective of each organization while addressing key compliance issues in a comprehensive, user-friendly guide.

Delivered harassment and discrimination prevention training geared towards specific organization concerns. This involved sensitively addressing issues affecting youth, women, LGBTQ+, race, and those with disabilities.

Established SMART goal-driven performance management programs designed to advance the organization’s mission and affect a quantifiable ROI for these grant-funded program.

Implemented a best practice HR Toolkit to ensure legal compliance with all talent management processes, documentation, and record-keeping. 

Established a results-oriented talent management process to recruit and retain high performers. Trained those responsible for recruiting on legally compliant hiring and interviewing practices.

Conducted tailored employee surveys, focus groups, and interviews on assessing motivation and engagement, analyzing trends, and influencing a variety of outcomes including leadership development, communication, and employee benefits.


Organizational leaders cited having an increased level of confidence after Compass talked through specific needs, designed solutions, and executed deliverables. Compass actively served as the HR partner for each organization, available to respond to all employee relations, on-the-spot leadership coaching, and compliance issues. Compass trained internal team members to allow the organization to stand on its own and remain compliant. Compass’s efforts resulted in more connected and engaged teams due to the implementation of appropriate HR practices.