The Power of Two Words

Two simple words have the power to make people feel they matter, their work matters, their contributions matter, and that they make a difference. These two words can determine if a customer is satisfied or dissatisfied. These two words have the power to make relationships stronger in both our personal lives and our professions. These two words matter more to employees than pay or benefits, more than insurance or perks. These two words give job candidates an edge over other job candidates. These two words separate great managers from poor managers. There are numerous other instances that illustrate the power of these words. 

By now, you may have guessed what the two words are. They are so simple yet so powerful: Thank You.

By simply saying “thank you”, we can make someone feel truly appreciated. From an employee experience perspective, this is especially important today when we desperately need to retain talented people within our organizations. 

As a human resources professional, it is my goal to ensure that recognition and appreciation are routinely shown to employees through many means, including the simple and frequent use of the words “thank you.” This simple action helps to create work environments where employees thrive. When employees thrive, their employers benefit from increased engagement, performance, and retention. Not to mention, it’s personally satisfying to express thankfulness. It’s a win-win all around!

It is said that it takes 21 days to create a habit and 90 days to embed it into your lifestyle. How about making a daily task on your calendar to say thank you in a meaningful way to at least one person each day for 21 days until the habit sticks and you no longer need the reminder? Then see what happens in your workplace or in your personal life. What a better world this will be if we all do this!

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